Defects and warranty
Factory defect warranty
All Hario products sold by Hario Asia are subjected to a 1-year warranty covering factory defects. This warranty covers poor workmanship and does not cover damages that occur after the item has left the warehouse, caused by mishandling or improper usage of the customer.
If you think the item that you have purchased contains factory defects or defects caused by poor workmanship, please drop us an email at firstname.lastname@example.org.
Please include the following information in the email if possible:
1) Proof of purchase and purchase date
2) Photograph or video of the defect
3) Details leading to the discovery of the defect.
Hario will assess the defect on a case-by-case basis, and if the issue is deemed as a factory defect, one of the following services will be provided:
1) Exchange of the product
2) Supplying of replacement parts
3) Repair / servicing of the product
For enquiries related to the factory defect warranty, please contact us at email@example.com.
*If your item is purchased from a source that cannot be traced back to Hario Asia, (e.g. through online platforms such as Shopee/Lazada, or through unofficial retailers), it will not be subjected to the 1 year warranty. Please contact the retailer directly for a repair or exchange.
**Hario Asia reserves the rights to reject any exchange requests for items that do not comply with our return/exchange policies.
Coffee Products for Life - Spare parts
Wear and Tear is normal, but coffee is for life.
Find spare parts for your coffee items to extend the lifespans of your brewing partners at our global parts shop.
For any enquiries regarding spare parts, please contact us at firstname.lastname@example.org.